These Terms & Conditions apply to your use of flexstrips.com.au (the “Site”) and the purchase of any products from FLEX (“we”, “our”, “us”). By accessing the Site or placing an order, you agree to be bound by these Terms, along with our Privacy Policy and any other policies published on the Site.
Disclaimer & Product Use
FLEX products are not medical devices and are not intended for clinical use, diagnosis, treatment, or prevention of any disease or medical condition. Information provided on the Site or through our marketing materials is for general informational purposes only and does not constitute medical advice. FLEX products are not a substitute for professional medical guidance. You are responsible for determining whether FLEX products are suitable for your individual use. If you have any medical conditions, injuries, breathing disorders, or concerns that may affect your health, you should consult a healthcare professional before using our products.
Our nasal strips are intended for single use only and must be disposed of after each use. Always follow the usage instructions provided on the Site and packaging. Discontinue use immediately and seek medical advice if you experience skin irritation, allergic reaction, discomfort, or difficulty breathing.
FLEX products are not recommended for individuals under 18 years of age. Safety has not been established for use during pregnancy or for individuals with severe respiratory or cardiovascular conditions.
Acceptance of Terms
By using the Site, you confirm that you have read and understood these Terms and that you have the legal capacity to enter into a binding agreement. You must be at least 18 years old to place an order through the Site.
Orders & Purchases
All orders placed through the Site constitute an offer to purchase products at the prices displayed at checkout, inclusive of applicable taxes and delivery charges. We reserve the right to accept or reject any order at our discretion. Once payment is successfully processed, you will receive an order confirmation email. Each accepted order forms a separate contract between you and FLEX.
It is your responsibility to review all order details before completing your purchase.
Pricing & Payments
All prices are listed in Australian dollars and include GST where applicable. Payment must be made using one of the payment methods available at checkout. Orders will not be dispatched until payment has been received in full. We do not accept responsibility for payments made using incorrect, fraudulent, or unauthorised payment methods.
Subscriptions
If you purchase a subscription, you authorise us to charge your selected payment method on a recurring basis according to the subscription terms displayed at checkout. Subscription orders that have already been processed are not eligible for refund once dispatched. You may manage or cancel your subscription in accordance with the subscription policy outlined on the Site.
Shipping & Delivery
Shipping options, costs, and estimated delivery times are outlined on our Shipping Policy page. Delivery timeframes are estimates only and may vary due to factors outside our control.
You are responsible for ensuring that your shipping details are accurate. FLEX is not responsible for delays or losses resulting from incorrect address information provided at checkout.
Risk of loss passes to you upon delivery.
Returns & Refunds
Our Returns & Refunds Policy outlines eligibility, timeframes, and conditions for returns. The 30-day risk-free guarantee applies to first-time purchases only and is subject to usage limits and proper application.
Nothing in these Terms limits your rights under Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. If a product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to a repair or replacement.
Intellectual Property
All content on the Site, including logos, designs, text, graphics, and images, is the intellectual property of FLEX and may not be copied, reproduced, modified, or distributed without prior written consent.
Unauthorised resale of FLEX products is prohibited without written approval.
Limitation of Liability
To the fullest extent permitted by law, FLEX is not liable for any indirect, incidental, or consequential loss arising from your use of the Site or products. Our total liability is limited to the amount paid by you for the product giving rise to the claim.
Indemnity
You agree to indemnify and hold FLEX harmless from any claims, losses, or damages arising from misuse of our products, breach of these Terms, or violation of applicable laws.
Changes to These Terms
We may update these Terms from time to time. Any changes will take effect once published on the Site. It is your responsibility to review the Terms before placing an order.
Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.
Contact
If you have questions about these Terms, please contact us at
info@flexstrips.com.au
