FLEX (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from flexstrips.com.au. By using our Site, you agree to the practices described in this policy.
When you visit the Site or make a purchase, we may collect personal information such as your name, billing and shipping address, email address, phone number, payment details, and order history. Payment information is processed securely by third-party providers and is not stored on our servers.
We also automatically collect certain information when you browse the Site, including your IP address, browser type, time zone, cookies, and information about how you interact with our website. This data helps us understand how customers use the Site and allows us to improve performance, functionality, and user experience.
We use your information to process and fulfil orders, communicate with you about purchases or enquiries, provide customer support, send marketing communications where consent has been given, improve and optimise our website, prevent fraud or misuse, and comply with legal obligations.
With your consent, we may send you promotional emails or messages about FLEX, including product updates and special offers. You can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us directly.
We work with advertising partners such as Google, Meta (Facebook and Instagram), and other digital platforms to promote our products. These partners may use cookies or similar technologies to show you relevant advertisements based on your interaction with our Site. Cookies are used to enable core website functionality, remember preferences, analyse site traffic, and support advertising and retargeting efforts. You can disable cookies through your browser settings, although some features of the Site may not function correctly if cookies are disabled.
We only share your personal information with trusted third parties where necessary, including Shopify as our ecommerce platform, payment processors, shipping and fulfilment providers, and marketing or analytics services. We do not sell your personal information to third parties.
We take reasonable steps to protect your personal information using industry-standard security measures. While no method of transmission over the internet is completely secure, we work to safeguard your data and ensure it is handled responsibly. If you are an Australian resident, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details below.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@flexstrips.com.au
